Purchase and Care Instructions

Purchase and care instructions for Lucy Fagella Pottery. Here are a few things you might want to know about purchasing, shipping and care of my handmade pottery.

Payment

Visa, MasterCard, Discover and American Express via PayPal are all welcome here. I also accept all major credit cards over the phone. You may also use paypal.me/LucyFagellaPottery for custom pricing.

Shipping

So if you didn’t catch on yet… shipping is $6 flat rate anywhere in the USA. For international shipping contact me and I will get you a shipping quote.

I really like USPS, and feel pretty good about supporting our US mail service. So I always ship through USPS priority mail.

You can usually expect your order to ship in one to three business days, but if you need it sooner let me know and I will do my best. There are a couple of times a year that I do take a vacation from making pots, so at those times your order might take a few more days.

Your order will come to you really well packed. I ship my work in bubble wrap, and newsprint paper, none of those annoying peanuts. For environmental reasons I recycle all my bubble wrap, and hope you do the same. I use bubble wrap (a necessary evil, in my business) to be sure your pottery arrives safely.

Returns

I do hope you will be completely pleased with the care that is put into each piece of pottery that I create. Sometimes though it might not be what you expected, maybe your computer monitor has a color setting that just didn’t catch that true color of the glaze. Or maybe the piece is just a little larger than expected. For whatever reason it may be, I want you to be completely satisfied with your purchase of my pottery.

You may return your purchase within five days. (Sorry, but shipping is not free on this end). Please use the original packaging, and securely re-tape the pottery in the bubble wrap just as it was received. Your full refund will be credited to your credit card once the package has been returned safely to my hands.

Care of Your Pottery

I have been putting my handmade dinnerware in both the microwave and the dishwasher for over ten years now, and it still looks great! All of my pottery is microwave and dishwasher safe, but here are just a few hints to keep everything in one piece. When you put a plate in the microwave spread the food out evenly. If food is just on one part of the plate it may crack. In the dishwasher, think twice about putting in little pieces, like a salt cellar … it might fly around in there and chip. Little things are easy enough to hand wash.

Again, thank you for buying handmade in the USA, in doing so you are keeping our strong craft tradition alive!

Best to you,

Lucy Fagella